MINIAPPS - The Future of Customer Service
The Customer Service Dilema
Nearly all small to medium businesses need customer service, and will fork out significant sums out of their cashflow just to provide it. Moreover, providing GOOD customer service is a whole other challenge, with further expenses required from the business in finding, filtering and training the right people to provide your customer service. With good customer service you can build brand awareness, reduce customer problems, build trust and loyalty, and simply show that the business cares. Therefore, providing good customer service is essential, but many small to medium business struggle to provide customer service, let alone good customer service, with operational costs running high trying to compete with traditional corporations.
But what if I told you all businesses, no matter how small they are can compete with traditional corporations through a cheap, effective and efficient solution?
Say Hello To MINIAPPS!
Utilizing Artificial Intelligence, MINIAPPS is able to provide an automated, 24/7, easily customizable chatbot to take over costly customer service needs! Furthermore, MINIAPPS provides analytical tools to track and report chatbot traffic, allowing further customization to improve the chatbot’s ability to provide good customer service.
Uses of Chatbots
Typically, Chatbots communicate through internet messengers and smartphones and so can run on some of the most popular applications including: Facebook, Skype, WhatsApp and even Viber. This will allow customers to have access to a business’s customer service quickly and conveniently.
Some uses of chatbots include, but not limited to, are:
• Fast food service
• Taxi service
• Problem resolution service
• Bank call center
• Airline service
• Emergency services
The uses of chatbots are limitless!
Example of How Chatbots can be Used:
Let’s say there is a physical shoe store which also has an online store. The customer wishes to purchase a size 44 white sneaker but discovers it is out of stock on the online store. So, the customer simply clicks the chatbot tab hovering at the bottom of the screen and asks the question “Do you have any more of the size 44 white sneaker?” The chatbot will check the inventory of the stores, and replies almost instantly, “There is one available size 44 white sneaker in our physical store.” This example shows that chatbots can be used resolve problems quickly and at any time since it is an automated robot.
That is just one of the many examples of how a chatbot can be used in business and its use is only really limited to the user’s imagination.
So, get started now and discover how you can strengthen your business with MINIAPPS!
deserves an upvote :)
That is a great example with the shoes. Great post!
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