ULOG: When Companies Make Promises

in ulog •  4 months ago 

I have been struggling with my bills.

Not enough so that I need to power down.

Not enough to unstake all tribe earnings.

Not enough to stop dropping bits of $$$ in to the Blockchain.

But certainly enough to ignore my internet bill (especially because I was going to be out of my house for two weeks, and didn't mind empty house not having wifi).

While at my husbands house, my wifi was disconnected and I was blissfully unaware.

Until I received this email:

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In it, it says that they understand that people fall behind on bills and that they want to help me restore my service.

I decided that I would use that special, but I also decided that I would wait until I was back home to make the payment arrangements.

Today, after I unpacked the car, and put a bunch of stuff away, I sat down with my laptop to relax/steem, and found... not internet connection.

I sighed and finally called the number, ready to get a big fat discount and be on my way.

I was not so lucky. For starters, the person who answered, told me I was calling the wrong number, and gave me another number, who put me on hold for a looooooooooong time, only to tell me that I was calling the wrong number and give me another number and then have me hold for a loooooooonger time, only to have them tell me that I was at the wrong department...

I decided to call the original number and be adamant about getting a resolution.

I was on the phone for hours.

What happened?

The operator, although I read them the email, and the codes on the email, could not find a way to give me a 40% discount. I kept telling them to look again. I kept asking for a manager. I kept asking them to find a solution. I kept reminding them that their employer sent me an email offering me a 40% discount.

Finally, the operator gave in and offered to give me a $50 credit on a $168.00 bill. Not exactly 40% but, then again, I only had to pay an extra $58 to get my internet turned back on.

I can't remember when the last time I paid the invoice was.

I am considering calling back tomorrow and getting a further discount. Because, well, they did send me an email offering me a 40% discount plus a credit on late fees and such.

I surely am grateful for the help, but I surely am annoyed at how hard I had to work to get it.

And I am having a hard time deciding.

Are they "wrong" for sending me an email promotion that they cannot honor.

Or am I "wrong" for not paying my bill on time, accruing late fees, and then expecting them to credit me?

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Posted via Marlians.com
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I always have my bills set to auto-pay just to avoid that headache.

I also get the cheapest internet, which coincidentally I just got hooked up today as well :P

It's only $42 a month with w/ modem rental and all taxes or fees.

In Alameda, internet is only $39 and includes everything. Here in San Diego, we are still getting price gauged.

Still it's not that expensive and I could be more responsible with my bill.


Posted via Marlians.com

maybe the offer is expired.
but power down these days sucks cos its has very low price

No friend, the offer did not expire. They are just a huge company and know that there are not many other places I could be getting wifi with.

Power down's are horrible, although I have never powered down my account...


Posted via Marlians.com

Not entirely sure who's wrong and who's right....
You got your come uppance with the internet cut
They made you a deal
I would also have asked for it....not sure if I would have spent that much time, but that depends on where I'd rather have the money go
Well, you got some sort of a discount, so that kinda turned ok :)

At first, I thought it would be quick. Then, I kept thinking of how much SP I could get for $50, then I was thinking of how many avocados I could buy, and then lastly, I wasn't even thinking anymore - I just got on a weird "I'm gonna win" energy...


Posted via Marlians.com

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