I just received this message from a friend on whatsapp. He had attempted withdrawal about 8-9 months ago and the Steem was stuck in withdrawal and wasn't credited back to his account on Poloniex. There wasn't a single response to his support tickets until now.
Even as Polo's Steem wallets remain disabled at press time. The following message from their customer support team comes as a pleasant surprise.
Any Polo user would know that their support was largely non-existent but since Circle takeover of Poloniex they seem to be finally getting their shit together.
Needless to say at this time it's unknown if and when their Steem wallet will function again. However, it's good to know they refunded my friend's account and sent that message.
Poloniex once upon a time was the biggest exchange for trading Steem. Needless to say many still have large amounts of Steem stuck in their Polo accounts.
Polo has 14M+ Steem and over 470K+ SBD in their @poloniex account.
Hopefully they will get their act together soon and fix their Steem wallet enabling smooth trading once again.
Fingers and toes crossed for this one though!
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