HitBTC site issues - is it time to leave them? - UPDATE

in trading •  3 months ago

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  • Update

HitBTC have tweeted out that he issue is due to maintenance, hmmmm a heads up of any potential outage would have been nice, another nail in the coffin.

On a good note, if you use a bot to trade, the API is still accessible :-)

https://mobile.twitter.com/hitbtc/status/998223800700424192

Hey traders

It looks like hitbtc have been having some major issues this weekend with their site. I have missed some great trading opportunities to try and strengthen my positions on a lot of my favourite tokens which is really frustrating

When trying to access the site I am greeted by the cloud flare page which is a DDoS mitigation service they subscribe too

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If this was the only issue HitBTC had I would be a little more empathetic but it is not.

HitBTC’s support is awful at best and damn right ignorant at worst. I have been with HitBtc for a long time and joined there affiliate program over a year ago. Around December of 2017, the affiliate system started to have ”issues” so I opened a support ticket, I was ignored for over 2 months despite multiple requests for an update.

When they finally acknowledged my request, I was informed that the tech team where aware of various issues and where working the problem. Here we are almost 6 months later and still no resolution.

To add insult to injury, the current ”fee” to withdraw your EOS is 3.7 tokens, ouch.

I have already moved the majority of my trading portfolio off their site, either into my private wallets or to another exchange.

Am I alone in my frustrations with HitBtC or is anyone else having a poor experience?

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Personally had not had issues other then when attempting to do market sells and it not letting me so had to do do limit sales. Potentially i think they had some issues getting DDoS'd which caused some down/latency with the site a bit but its NOTHING compared to Kracken......shiver

Kracken cost me quite a bit being down in critical moments and only allowing a certain amount to be transferred out when another exchange was supporting a fork.....thus i missed out on free money....

That being said Kraken is more on my bad list, whereas Hitbtc i havnt had too many issues with. What other exchange are you looking at?

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Bitfinex is on the top of my list right now, mainly due to them getting so behind EOS :-).

I tried Binance but I just could not get behind the UI at all.

It'll be time to leave once we get a decentralized exchange. Till then I'll shill around at binance/kucoin/bittrex.

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Boom, bitfinex will be launching EOSfinex directly on the EOS blockchain.

It goes without saying I will be using that service.