Hi @wakeupkitty it's been a while. I hope you are doing great. Our machine is old too about 7 years old the same age as yours. I think it's time to ask for a new machine, but this machine still functions well, it's only get like that when my kids press the button there while it's running washing. We were doing good overall so far, bit struggling actually when we travel by bus to go to another place as my son the younger/1.10 years old ones can't sit still on the bus too long, he wanted to get out of the bus if the journey took more than 30 minutes.