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RE: The State of Steem - August Expansion
Did they check their spam folders? We approve the vast majority of signups.
If their email provider doesn't deliver them their incoming mail, that is a different matter.
As far as a half-dozen goes: we sign up thousands of people successfully each day, so if we are to identify or address a problem with the signup app, I need precise and exact step by step instructions to reproduce the problem to be able to fix it.
I think if you offer a step by step video to the users, they will follow them and have no problems. I signed up last month and I did not have a problem. But I don't consider myself an average user. My friend Julio tried to sign up and he had to tell me come to help me sign. So, there is something there a regular user does not see or does not know what to do. My best suggestion will be to have a video on how to do the process and don't mess it up with too much music and talk. It has to be light music and mimic because you have clients who don't speak English.
Ask some of these other channels with big followers on the emails they are getting about steemit. They are getting the same feedback. Many people are not getting approved...ever...no its not going to a spam folder. 5 years ago that might be the case but people today are savvy enough to usually check their spam folder. This needs to be fixed. I want Steemit to succeed and I'm very excited about the other upcoming changes...but this needs to be addressed.
Can I just post my daily emails that come in from my audience that are telling me they can't sign up to show you that I'm not exaggerating? Here is one I just got on facebook:
"Jenn Fowler: How long did you have to wait to be "approved" by steemit? Ive applied 2 times and no replies."