I think if you offer a step by step video to the users, they will follow them and have no problems. I signed up last month and I did not have a problem. But I don't consider myself an average user. My friend Julio tried to sign up and he had to tell me come to help me sign. So, there is something there a regular user does not see or does not know what to do. My best suggestion will be to have a video on how to do the process and don't mess it up with too much music and talk. It has to be light music and mimic because you have clients who don't speak English.