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RE: Customer Service in 2017 - I'm not Loving it!
I was going to mention Chick-fil-a, as you are right, they have a consistency in service. But they also are a lightning rod with the owner's political views. So I didn't talk about them. But you are right. It is always a welcome greeting and a "it will be my pleasure to serve you". They do a very good job with their staff.
I personally think the media blew that controversy way out of proportion. If we actually made spending decisions based on whether we agree with the views of a company's CEO, we wouldn't buy anything, haha.
I've never had a poor customer service experience at Chick-fil-A. I think they have a great reputation and their food is delicious. I can't say the same about other fast food restaurants, although they have made attempts in past years to improve this.
Chick-fil-A's restaurants also average much higher sales per restaurant than McDonald's, so they're clearly doing something right.
Anyhow, I hope you don't have any more negative experiences any time soon. They're never fun. Thanks for the response.