I personally think the media blew that controversy way out of proportion. If we actually made spending decisions based on whether we agree with the views of a company's CEO, we wouldn't buy anything, haha.

I've never had a poor customer service experience at Chick-fil-A. I think they have a great reputation and their food is delicious. I can't say the same about other fast food restaurants, although they have made attempts in past years to improve this.

Chick-fil-A's restaurants also average much higher sales per restaurant than McDonald's, so they're clearly doing something right.

Anyhow, I hope you don't have any more negative experiences any time soon. They're never fun. Thanks for the response.