I wish more people would get this. If you want more money, you have to do shit. If the job sucks, complain for better working conditions and maybe less hours or something.
Edit: I think a $15 wage is justified when you have to deal with shitty customers and management all the time. So always be respectful, then you can complain about them not being it :)
I think this is why Chick-fil-A is so popular in the US where they have a presence. They pay their employees more than the average fast food restaurant, but they also expect more of them. They always prioritize their relationships with customers, even having "hospitality specialists" in their dining room and taking orders in person in the drive thru. I hardly ever go to McDonald's because you're right, they don't prioritize customer service like other restaurants do. Hopefully you'll not have any more experiences like these, especially when you're having fun with your son.
I was going to mention Chick-fil-a, as you are right, they have a consistency in service. But they also are a lightning rod with the owner's political views. So I didn't talk about them. But you are right. It is always a welcome greeting and a "it will be my pleasure to serve you". They do a very good job with their staff.
I personally think the media blew that controversy way out of proportion. If we actually made spending decisions based on whether we agree with the views of a company's CEO, we wouldn't buy anything, haha.
I've never had a poor customer service experience at Chick-fil-A. I think they have a great reputation and their food is delicious. I can't say the same about other fast food restaurants, although they have made attempts in past years to improve this.
Chick-fil-A's restaurants also average much higher sales per restaurant than McDonald's, so they're clearly doing something right.
Anyhow, I hope you don't have any more negative experiences any time soon. They're never fun. Thanks for the response.
There's a lot of places to go get food, and it doesn't take much to turn you off from going somewhere. McD's is on my shortlist of 'never again', along with Applebees and a couple others, due to a string of bad experiences. I don't need that. I'm willing to take my money elsewhere.
If 15/hr gets better service without raising the price of food, I might reconsider McD's, but I have to think something will get cut if employee costs go up.
Of course it will! You don't raise expenses without it being passed to the consumer. You either reduce expenses elsewhere, like inplimenting. Kiosk ordering system reducing 1/3 of your staff, reduce the quality of the product, which is already borderline to begin with, or raise prices. Or all of the above!
Unfortunately, convenience keeps me from being able to start my own never again list. And I suppose that is part of what they are banking on.
Uggggh I really hate that argument against $15/hour. It's so subjective (this one time I had terrible customer service so they don't deserve it). In addition, how do we set value on work? Why do you deserve, at the time of this comment, $1.29 for sitting in front of your computer? Based on physical labor, you didn't do much. Am I paying you based on the time you spent? On the quality? On the thoughts and whether I agree with them?
If the purpose of working is to be able to afford to live in our current society, then $15/hour isn't enough. No one can afford a roof over their heads and food to feed their family on that. Especially in some cities, where cost of living is utterly outrageous. They certainly can't on what minimum wage currently is.
Our grandparents could afford to feed their families with the jobs they got on a high school diploma, buy a car, buy a house. The $15/hour argument is a distraction by the government to keep you from looking into how much of your money the 1% is keeping, and how bad inflation has gotten. They are reaping MASS profits- completely eradicating the middle class. They want us to keep fighting over how much the little guy is getting paid so that they can keep collecting their cash.
If it was one bad experience one time I might be more apt to agree with you. But this is the new normal. Good service is the exception, not the rule. It should be the reverse.
I had started a much longer comment than this going into loads of detail, but really, I don't care how much fast food service people make, I care about being responsible for the work you are being paid to do. When you take a job, the amount you will be paid, and the service you are meant to offer are laid out as part of the process. If people don't agree with it, they don't have to take that job. Provide good service consistently, and better opportunities will open up to you. Provide crappy service consistently and you'll be left with nowhere to go.
The number of times orders come out wrong is terrible, really.They either give you the completely wrong item, or something's missing I ordered a McChicken Burger Meal a few weeks ago. Get home, no patty on the bun!! I didn't even bother to go back. I recon I have things missing or incorrect at least a quarters of the time. It's everywhere!!
I wish more people would get this. If you want more money, you have to do shit. If the job sucks, complain for better working conditions and maybe less hours or something.
Edit: I think a $15 wage is justified when you have to deal with shitty customers and management all the time. So always be respectful, then you can complain about them not being it :)
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I think this is why Chick-fil-A is so popular in the US where they have a presence. They pay their employees more than the average fast food restaurant, but they also expect more of them. They always prioritize their relationships with customers, even having "hospitality specialists" in their dining room and taking orders in person in the drive thru. I hardly ever go to McDonald's because you're right, they don't prioritize customer service like other restaurants do. Hopefully you'll not have any more experiences like these, especially when you're having fun with your son.
Thanks for sharing.
I was going to mention Chick-fil-a, as you are right, they have a consistency in service. But they also are a lightning rod with the owner's political views. So I didn't talk about them. But you are right. It is always a welcome greeting and a "it will be my pleasure to serve you". They do a very good job with their staff.
I personally think the media blew that controversy way out of proportion. If we actually made spending decisions based on whether we agree with the views of a company's CEO, we wouldn't buy anything, haha.
I've never had a poor customer service experience at Chick-fil-A. I think they have a great reputation and their food is delicious. I can't say the same about other fast food restaurants, although they have made attempts in past years to improve this.
Chick-fil-A's restaurants also average much higher sales per restaurant than McDonald's, so they're clearly doing something right.
Anyhow, I hope you don't have any more negative experiences any time soon. They're never fun. Thanks for the response.
There's a lot of places to go get food, and it doesn't take much to turn you off from going somewhere. McD's is on my shortlist of 'never again', along with Applebees and a couple others, due to a string of bad experiences. I don't need that. I'm willing to take my money elsewhere.
If 15/hr gets better service without raising the price of food, I might reconsider McD's, but I have to think something will get cut if employee costs go up.
Of course it will! You don't raise expenses without it being passed to the consumer. You either reduce expenses elsewhere, like inplimenting. Kiosk ordering system reducing 1/3 of your staff, reduce the quality of the product, which is already borderline to begin with, or raise prices. Or all of the above!
Unfortunately, convenience keeps me from being able to start my own never again list. And I suppose that is part of what they are banking on.
Uggggh I really hate that argument against $15/hour. It's so subjective (this one time I had terrible customer service so they don't deserve it). In addition, how do we set value on work? Why do you deserve, at the time of this comment, $1.29 for sitting in front of your computer? Based on physical labor, you didn't do much. Am I paying you based on the time you spent? On the quality? On the thoughts and whether I agree with them?
If the purpose of working is to be able to afford to live in our current society, then $15/hour isn't enough. No one can afford a roof over their heads and food to feed their family on that. Especially in some cities, where cost of living is utterly outrageous. They certainly can't on what minimum wage currently is.
Our grandparents could afford to feed their families with the jobs they got on a high school diploma, buy a car, buy a house. The $15/hour argument is a distraction by the government to keep you from looking into how much of your money the 1% is keeping, and how bad inflation has gotten. They are reaping MASS profits- completely eradicating the middle class. They want us to keep fighting over how much the little guy is getting paid so that they can keep collecting their cash.
If it was one bad experience one time I might be more apt to agree with you. But this is the new normal. Good service is the exception, not the rule. It should be the reverse.
I had started a much longer comment than this going into loads of detail, but really, I don't care how much fast food service people make, I care about being responsible for the work you are being paid to do. When you take a job, the amount you will be paid, and the service you are meant to offer are laid out as part of the process. If people don't agree with it, they don't have to take that job. Provide good service consistently, and better opportunities will open up to you. Provide crappy service consistently and you'll be left with nowhere to go.
The number of times orders come out wrong is terrible, really.They either give you the completely wrong item, or something's missing I ordered a McChicken Burger Meal a few weeks ago. Get home, no patty on the bun!! I didn't even bother to go back. I recon I have things missing or incorrect at least a quarters of the time. It's everywhere!!
Nice rant by the way!! :)
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