Survey Finds Most Workers Would Prefer A Robot Boss To A Human
According to a recent survey conducted by Oracle and Future Workplace, a significant majority of workers would rather have a robot boss than a human one. The survey found that that 82% of workers felt that robot managers would be “better at certain tasks,” like maintaining work schedules and keeping an unbiased view of their employees.
Meanwhile, 64% of the workers surveyed said that they would trust a robot more than a human as a boss. In China and India, where AI is more mainstream and already a part of everyday life, that number is close to 90%.
The survey also found that workers were generally optimistic about the coming AI revolution, with more than half of the respondents saying they were excited about having robot co-workers.
A report published by Oracle explained how the survey was conducted.
“Research findings are based on a global survey conducted by Savanta between July 2 to August 9, 2019. In total, 8,370 completed the survey. The study was administered online and fielded in 10 different countries (and in six languages). Permanent full-time employees between the ages 18-74 years old were eligible to participate. The survey targeted HR Leaders, Managers and Employees. Respondents are recruited through a number of different mechanisms, via different sources to join the panels and participate in market research surveys,” the report explained.
Almost two-thirds of workers worldwide trust a robot manager more than a human manager.
It makes sense that most people would prefer a robot manager to a human, because in many workplaces, dealing with the power-tripping boss is the most stressful thing about the day. Experts predict that a human touch is still going to needed to manage employees, but many of them suggest that bosses may actually take a different role in the future workplace. Instead of acting as an authority that keeps people on their toes, the managers of the future may look more like life coaches, who are selected for their empathy and people skills.
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Dan Schawbel, Research Director at Future Workplace says that the bosses of the future will be more focused on soft skills than micromanaging their employees.
“Over the past two years we’ve found that workers have become more optimistic as they’ve adopted AI in the workplace and HR is leading the way. The 2019 study shows that AI is redefining not only the relationship between worker and manager, but also the role of a manager in an AI-driven workplace. Based on the findings, managers will remain relevant in the future if they focus on being human and using their soft skills, while leaving the technical skills and routine tasks to robots,” Schawbel said.
According to a World Economic Forum report on the future of work, up to 75 million jobs could be lost to automation in the next 3 years. Ten years from now that number could be as high as 800 million.
Study: https://www.oracle.com/corporate/pressrelease/robots-at-work-101519.html
i find this title completely misleading.
And, it looks like it was chosen to be that way.
The thing is, what doesn't get measured, doesn't get improved.
And for most people, they do not have an honest measurement of their performance.
Sooooo, before an AI can be a boss, those measurements and what the mean have to be worked out. And really, we could stop there.
Unfortunately, the real measurements are not easily measured.
Sure, all call centers now measure the exact time each caller is on the phone, and if any caller is not fast enough, security is called to check on them. This is bad AI in action, and those call center people live in constant fear.
But, what you really want to measure at a call center is how well the caller felt emotionally, and how well the callers problem got solved.
And, if we could get a computer to measure that, then we would replace the entire call center with an AI.
So, what this article said is that people would like what they are doing to be specifically measured and to know what performances are required.
Most of the problem from bosses come in that they have no clue how to measure performance, so they just say "work harder", and that is really annoying.
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