My thoughts on this is taking the "TIME" to really listen.
When we pay close attention to persons words and we look them in the eye acknowledging every thought with a head motion, they feel that they are heard.

We must also "listen" without "interrupting" the person. If we feel we should say something, we can ask a question to get a deeper understanding of what the person is trying to say to us.

Thanks for sharing those thoughts @aumsong!🤛🏾