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RE: LetsTalk—Can We Be Brutally Honest Without Hurting People?
Snapping a finger at you is very impolite, i agree, but letting you know that the food wasn´t good is imo not rude, if it is true.
If you pass it on in a nice way, it might lead to improvement and hence more content and returning guests, and possibly even more tips/better pay in the long run due to an increased popularity.
@nomadnessie
This is exactly my point. In any line of work, especially service related industry its vital that one is able to take feedback as it comes.
Asking a customer how the food was and getting a straightforward answer is not unusual I think...