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RE: Mi nueva presentación en Steemit.com | @nachomolina2 | ESP/ENG

in Newcomers' Community • 4 years ago

You don't need to create a new account. Just change your account password (which will change all your keys automatically). The scammer won't have any access to your posting key after doing so.

Your account is currently blacklisted on Steemit for security reasons. After changing your keys and removing/editing the phishing link comments they will remove you from the blacklist.

4 years ago in Newcomers' Community by
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     4 years ago 

    I have repeatedly tried the "Change my account password" process, but it did not give me any results. The system notifies me:

    2a.png

    blues3.png

    Please, can you explain to me in detail what is the procedure that I should follow.

    Thanks you!
    @steemchiller


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       4 years ago (edited)

      Ok, it looks like someone changed your account keys and started a powerdown a few days ago:

      In this case you can't simply change your password, because the account has now a new owner key. Instead you must start an account recovery process (within 30 days) here:
      https://steemitwallet.com/recover_account_step_1

      Did you enter your master password or owner key on any site other than steemit.com/steemitwallet.com?

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       4 years ago 

      @steemchiller

      "Yes, if I entered my master password somewhere"

      I have already started the recovery process using the link that you have sent me and they notify me of the following:

      image.png

      That tells me? Does the process have any progress?

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         4 years ago 

        Good, the first step is done. As the message states, your request is in progress and you can contact the support to get status details.

        Interesting to note

        The attack on your account was done with some kind of automated system, because the withdraw_vesting operation has been sent just 3 seconds after the account_update operation, which is highly unlikely when doing it manually.

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         4 years ago 

        @steemchiller
        Okay I understand! Does that mean that my case will be resolved soon?

        It is interesting to note:
        The attack on your account was done with some kind of automated system, because the withdrawal operation was sent only 3 seconds after the account update operation, which is highly unlikely when done manually.

        I see that there is evidence of the hack and that will help to solve the problem.

        I hope so !.
        Thank you for your kind attention and efficiency. Please, I appreciate that you keep me informed of the progress of the recovery.

        Please, Could you tell me how to contact support?
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