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RE: Mi nueva presentación en Steemit.com | @nachomolina2 | ESP/ENG
I have repeatedly tried the "Change my account password" process, but it did not give me any results. The system notifies me:
Please, can you explain to me in detail what is the procedure that I should follow.
Thanks you!
@steemchiller
Ok, it looks like someone changed your account keys and started a powerdown a few days ago:
In this case you can't simply change your password, because the account has now a new owner key. Instead you must start an account recovery process (within 30 days) here:
https://steemitwallet.com/recover_account_step_1
Did you enter your master password or owner key on any site other than steemit.com/steemitwallet.com?
@steemchiller
"Yes, if I entered my master password somewhere"
I have already started the recovery process using the link that you have sent me and they notify me of the following:
That tells me? Does the process have any progress?
Good, the first step is done. As the message states, your request is in progress and you can contact the support to get status details.
Interesting to note
The attack on your account was done with some kind of automated system, because the
withdraw_vesting
operation has been sent just 3 seconds after theaccount_update
operation, which is highly unlikely when doing it manually.@steemchiller
Okay I understand! Does that mean that my case will be resolved soon?
I see that there is evidence of the hack and that will help to solve the problem.
I hope so !.
Thank you for your kind attention and efficiency. Please, I appreciate that you keep me informed of the progress of the recovery.
Please, Could you tell me how to contact support?