This:

The key is listening. We need to start to hear what people feel and not necessarily what they say... Context matters. Intent matters. The words actually matter very little. It's learning to accept and understand that will make the difference.

I feel like this age of communication is helping us evolve as a global society, continually building more tolerance and understanding. Obviously, we have a long way to go, but it's happening. More people are speaking and listening than ever before. Thanks for being part of the conversation! :)