RE: Daily Dose of Sultnpapper 09/20/18 > Now even my hotel is trying to get me…snacking healthy.
Nothing like fresh biscuits and gravy when done right. I have had some awful ones over the years and usually in hotel chains. When you get service and they make you feel like a somebody, it makes a difference how you feel about the place you are visiting whether it be for business or pleasure. I had been using the same hotel for a couple of years when I travel in Nicaragua. It was new and people seemed like they were intent on making a difference. The last time I graced their doorstep was two years ago this Christmas. I had booked them as a treat for the whole family to celebrate Christmas together which would have been the first time everyone was together in several years (It happens when children marry and have kids of their own). Well, suffice to say, they had been bought out by another chain and everything that could go wrong did. It was just the worst. I ended up writing to the head office in the US and someone from corporate getting in touch with me months later. They offered to upgrade our rooms on the next visit. Upgrade us to what. We were already supposed to have the best since we were a large group and I was a member of their premium rewards program, they said they had rolled out the red carpet for us. They didn't get another chance...
I am stubborn about some things and when I decide that enough is enough it means for good like the Beaver suing the Alligator, the Beaver will never see me again in their place, not even to use their restrooms.
Customer service is talked by many and practiced by few. The few that actually deliver when I find them I keep them. Like I always tell my customers, "I am going to do what is right for you and your needs, not mine. I want you as a customer for life, not just for this one sale."
I have turned down orders before that were in excess of $40,000 because I had information that plans had changed and a product was being discontinued that the customer had already bough some of and when they flooded he just called me up and said send 20 more units. It wasn't right to take his order knowing what his long range plan was and then tell him a year later that the development that was promised as coming had been scrapped. I helped him select from two other manufacturers and helped him know the "market" price so he could get his best deal.
That was over 20 years ago and his business still buys my products and has spend close to a million dollars buying product from me in those 20 years both when I was in distribution and now was a manufacturers representative.
So I practice what I preach and I look for those same things in businesses that I do business with.
I can't blame you for canning that hotel chain either.