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Coinbase is whoefully aware they have a serious problem with support as they have hired Tina Bhatnagar the former VP of operations at Twitter as the Coinbase VP of Operations and Technology.

But VP of Operations and Technology, that they hired Tina for is only her named position. Tina is being thrown in the shark tank of Customer Support.

Coinbase got tainted when it added $BCash and Coinbase employes took advantage of the insider knowledge and traded on it making thousands of dollars on the backs of it regualr users. Coinbase needs some level of redemption. Well Tina here is one shot at redmption that I think needs your personal attention.

Meet Daniel Fernandez. Mr Fernandez is a Magician. He ran a $20,000 transaction through Coinbase during the first week of December 2017 and they have some how managed to make his tranaction disappear. That's some DARK MAGIC. Daniel has repeatedly attemtpted to get the Coinbase support center to assist him and they continue to give him the run around. The support rep he last spoke with aggreed with Daniel that they are inept and then he proceeded to hang up on Daniel.

Coinbase; This is your “support” call center...

They hung up on me for the 5th time today after I asked where my $20,000 investment went.
Your “specialists” won’t respond to emails either.
It’s been 2 months. Can you finally give me an answer?

Well I am not sure about the rest of you cryptopians out there but a lost deposit of $20,000 would have me reaching through the phone and ripping someones face off.

Mr Fernandez, I hope this video redux posting on STeemit.com taken from your tweet helps get you some more attention for your very expensive situation. It is absolutly wrong that a company of this stature treat anyone with this level of disrespect. This is the type of behaviour that leads down the dark road to regualtion.

I was in the end pretty damn pissed and it is not even my $20k. I don't like seeing other Cryptopians ripped off and I damn sure don't want to see the government step in and start putting layers of regualtion on top of this wonderful Blockchain technology. That serves no ones interest.

Coinbase needs to feel some pressure on this folks.

Here are both of Mr. Fernandez's Tweets that lead me to do this video.
I hope everyone that sees this post resteems it and then retweets Daniel's original tweets shown below.

1. https://twitter.com/Danfer22/status/960635354935050240
2. https://twitter.com/Danfer22/status/961771092514832384

Best of luck Daniel.

Just my two STEEMS Worth.
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This work is free for any use with attribution under the Creative Commons Attribution 4.0 International (CC BY) License.

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