Somehow or other they sometimes have access to or a lot of pull with the adm account, and that can squash a lot of accounts. Yes They do handle excessive downvote of rewards issues also. I do not agree with everything they do, but they really are helpful in situations that are difficult to deal with otherwise. Through chat or their online fill-out form. and they will respond back, at least they did to myself and four others I sent their way to get issues resolved.