My Actifit Report Card: February 2 2019
今天店里有位兄弟上班到店里发现自己的手机丢了，他突然意识到应该忘在理工大学附近的一个上网区，便快速回去找，幸运的是找到了自己的手机。他说：走的时候没注意把手机忘在桌子上了，回去找的时候发现自己座位附近没有人，就再次打电话，原来对方是一位大学生，他说当时去洗手间的路上看到手机在桌子上没有一个人，就暂时保管，这位学生让我们这位兄弟当面核对后就把手机给他了，我们这位兄弟连声道谢还买了东西送给这位拾金不昧的大学生！其实这件事情可能不是什么大事，但是中间的意义很重要，不是说学历高品德就一定高尚，但是最起码分的很清对错，能控制自己的意识思维。就像大哥们说的知识阅历是丰富填充我们“内心”！
前几天在开班前会的时候给大家说过本周六会再次默写“黄卡片”的业务知识。是的，这近一个月左右已经全范围组织默写不下两边了。大家的成绩从大范围七十多分，到现在大范围都是九十多分，只要考试一百分的话，以后的默写就不用参加了，这样久而久之就会全员业务知识熟练，新进家人也会一一通过！还是大哥们常说的一句话：“关注什么，就会得到什么”！今天还有一位入职第八天的兄弟，本次默写得了一百分令我刮目相看，也说明兄弟对工作的用心和态度。当然在开会的时候把他请到台上当众表扬奖励！
俗话说：“十五的月亮十六圆”，今天是个好日子，初中一位同学喜得贵子，办了一场酒席。选的这家酒店也是名气很好，中午下起了中雨出门带了伞，到门口的时候四位接待都忙着给客人的雨伞“打包”，这个时候我看到车场一位保安大哥扶着一位老人打着伞缓缓的上台阶，然后接待交接过来后送上了电梯，看他们的沟通后应该是把老人送进房间。看似一个简单的服务流程，做起来毕竟也不容易，老人毕竟走的慢而且还要耐心沟通。想想服务行业的我们，就是需要耐心，细心，关心以及敏锐的“观察力”及亲和的说话语气，这样才能体现出一个集团公司的服务理念，服务质量，这样自然口碑好，顾客就会选择的越来越多！
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