My Actifit Report Card: December 5 2019
今天在处理的时候遇到了一点小问题,应为缝隙大小,手指不能完全进行清理,我和技术部郭峰想了一个好的方法,以后把方法也告诉下个班次,找一节软水管,通上水直接冲洗,这样冲的会很干净,从而提高效率,所以遇到问题多想办法,应为问题只有一个,而解决问题的方法有很多!v
本月初由于天气突然降温使很多店里的家人都出现了感冒咳嗽,天气冷猛地一下很多人都不太适应;晚上正常在一楼值班当时前台也算比较忙我便协助充值和查卡工作,这时突然一抬头看到一位男士和两位女士进入大厅其中男士一只手举着输水瓶另一只手扎着针是正在输液,没有追上电梯询问客人客人已经到3楼了,这时我想这样多难受房间也没有能挂的地方,又仔细想想我们有衣架,对就用这个于是我帮从步梯上楼,询问外场兄弟得知是313房间的刚开始往3楼B区方向走就看到孙豪拿着一个衣架出现在我的视线,我问他是给输液的客人那的吗?他说是的然后就敲门进入,看到客人满怀欣喜的说:‘我刚才看来看去没地方挂,手都举酸了。’也是孙豪帮客人把瓶子挂好调试好衣架的位置后准备离开,房间里其他客人也连忙表示感谢,可以看出之一举动已经超出他们的想象,我们能这么及时的帮助客人,为客人着想并快速的帮客人解决了问题,自然就会得到客人的满意!
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