Monopoly and efficiency

Some personal experience I like to share with everyone.

You can only see this from public companies

So 3 phone calls over a period of a month, I got a "wait another 2 weeks" answer for asking Toronto Hydro where my month of June electricity bill is (Usually receive first week of month after). Yes I switched from normal to Solar Net Metering but it is the June bill so and how long have their billing department know about this change. I can't remember for sure but I think it was Dec 2016 or there about the announcement came out MicroFit is ending 2017 and all applications will be Net Metering after that.

I would say they had at least 12 months to work on the billing system and it is now 8 months past the switch over and they still can't generate a bill to customers. I think this is not a just me, as my installer confirms that none of his other client got a bill yet.

Does that make you wonder how true is "Public company server people better" line?