My First Order With Silver Gold Bull. A Cautionary Tale - Part 1

Golden greetings and silver salutations! All, I wanted to test out the waters of turning crypto into silver. I have read multiple unboxing stories where the writer said they bought silver through Silver Gold Bull, so I figured that I would give them a try. It did not go smoothly, to start, but I think it is going to have a very happy ending. To my SSG friends, please Resteem this tale so that others may be prepared for what to expect if / when they attempt to order with Silver Gold Bull and pay with cryptos.

I went to place my order yesterday afternoon. Their site was easy to use and they had an "end of year" clearance sale. I saw a coin in the sale that I knew I wanted.

photo from https://silvergoldbull.com/catalog/product/view/id/2551/s/1-oz-2017-falkland-islands-britannia-reverse-proof-silver-coin/

This is the same coin that was originally minted with the slogan "Britannia Rules the Waves", so there are less than the 50,000 originally quoted out there. APMEX's website lists the mintage for the common version without this slogan at 42,671.

Ok, so my order was ready, 5 of these coins at just over $100, for free shipping. I went through the check out process pretty simply.

They accept not just Bitcoin and Litecoin, but also Bitcoin Cash and Dash!

However, they have a list of rules. I highlighted the one that is going to come into play.

I read the rules and had my Coinbase account open and ready to go. I then hit the Place Order button. This popped up.

You can see I have an order #, so I know my Order went through. However, Coinbase decided to throw a wrench into the situation. When I sent the payment, I saw something on their site stating that due to a backlog of transactions, sends would be delayed.

So the 10 minute timer expires without my payment being received and Silver Gold Bull directs me back to my cart with the same 5 coins in it. I look under my account and there was nothing under Orders. I tried typing in the order number that had popped up under the search box "Find Order Number". The Order number does not come up. I had already sent the funds, the order had to be somewhere! I tried chatting live to ask about it, but the rep essentially is there to open tickets and not to answer questions, so no help there. I periodically checked throughout the night, but my order had just disappeared.

I figured I would call in the morning, since I was not going in to work (I have been sick with a damn cold and haven't left the house in a couple of days). I called and tried to speak to Billing. I let it ring and I sat on hold, but there was no answer and eventually the system forces you to leave a voicemail.

At this point, I noticed a change. My order appeared, but showed as cancelled. I felt better that my order was there, even if it did show cancelled. I had proof the order went through.

Fast forward to this afternoon. While I did not receive a phone call back, an e-mail came in stating:

"Hello, Your order has been re-instated as per payment received. We apologize for any confusion the interruption with our Exchange caused, and please feel free to contact the office should you require further information or clarification. Your order in now in queue to ship within 3-5 business days, at which time you can expect tracking information provided via email. Thank-you for understanding, Silver Gold Bull Inc."

I logged back in and a second order appeared. It was the same order # with a - 1 after it.

I am not sure if this issue would have been resolved without the ticket the chat agent placed yesterday or my voicemail today, but either way, everything looks like we are on track! Hopefully, the next time I write about this order it will be the unboxing!

Keep stacking and keep supporting #steemsilvergold and #thealliance!

Source note: All screenshots were taken from the various pages of https://silvergoldbull.com.