I thought I would give this a go... I don't feel I'm a master at anything, but working in customer service for most of my life on various ends there have been a few things that come to mind.

Since this is a 'technology' based system, we'll go with internet services and slow computers. I spent 8 years working from what was considered a 'mom&pop' type company being sold 2 in 6 years to end up with one of the 'top' cable companies in the country.

What I still cannot get my head around is how people think that their computer runs slow due to the internet. When I actuality it is usually because the user does not maintain their computer. The never seem to realized there are these things called cookies that download on your computer and that each time you access an internet page your computer has to go through all of those cookies to find the right ones needed.

The other thought I have with that is 'Your internet put viruses on my computer!!' We'll just let that thought sit there LOL