YES! :)

'when the package looks pristine on the outside there is no reason to believe there is damage in the inside'.
That is exactly where empathy and intuition oppose the ego's incapability of grasping feeling.

Empathy and Intuition allow us to see that which lies without the eye. And the more we cultivate this gift we all have, the more our FEELING becomes our new logic.
The ego only sees that which lies within the eye. And the more we cultivate our ego the more we become shut close to the Feeling, as the ego cannot feel.

Also the point with 'Imagine how you would act in their shoes'.

This is a big one.

YES. As long as we are stuck in our own thoughts we cannot possibly know others. Because we virtually always transfer personal past experiences onto yet unknown persons and draw preemptive conclusions about that person based on congruencies with people we know. Even more, not looking out of box means we are devoid of empathy towards others but also towards ourselves, because most often we are also blind to our own feelings...

That is a very important topic. Empathy to others and ourselves is so helpful and necessary, especially these days. Thank you for addressing it!