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RE: I just signed up but did NOT receive $10 worth of Steem Power
Hi @anduweb,
like I said, I don't really care for those $4. I just noticed something that wasn't working like it was suppose to work. So I wanted to notify the support about this issue. Since I couldn't find a "Support" link or "Contact" like - which is also an issue by itself (at least in my opinion something like that should exist on every website), I thought I make the Support/Community aware of the issue by posting about it under the #steemit and #it-steemit tags. And either it gets picked up by the support/developers or not. And if it turns out to be an issue that lots of people really see as a problem, it should be the best way to raise awareness to the developers.
That was my whole intention behind the post.
I understand your point, which is why I mentioned it on the chat.
You can get on there yourself, just make an account on steemit.chat.
Also, from what I know, there is a support e-mail address for reporting bugs (I know this isn't exactly a bug) and that's [email protected]. It's mentioned in this post: https://steemit.com/steemit/@steemitblog/steemit-com-is-now-open-source
I knew there was also a [email protected] but I think it was removed after being flooded with God knows how many requests.
Thank you, I will bookmark @steemitblog's post and save the support email. And notify support about this bug, when I have a chance. I think it is a bug, either it is a bug because it is not automatically adjusted or it is an issue because of human failure (because it wasn't updated manually since quite some time). I'm not really a fan of "Chat-Support", it's great if you have an issue and at the same time is a developer online in the chat who has time to fix the issue for you right away or to walk you through the process of fixing the problem yourself. But if no developer or support person is online or busy when you are in the chat, it's basically a waste of time mentioning an issue there. At least that's my experience with other support chats in the past. I think for such general bugs/issues a simple support-form or support-email is ideal.
But I still sign up for the chat, when I get a chance, for possible future support issues.
the chat is for the entire community to discuss over various items. It's not a dedicated place to get support or talk to devs or anything.
Ok, well if it is just the general "community" chat, then I guess it is as effective for pointing something out to the support as just publishing a post about it. Actually I guess a post might be more effective because it is a more "permanent" thing compared to a "chat message". And if I look at some of the replies to my post, I don't even want to imagine the reaction in a live chat...
You'd be surprised.