Well you're a start up.. so throw that big company reply out of the window.
Your own example then works against you. For, if you are the opposite of a big company.. it should mean that you would do the opposite of their PR system. You have more than enough staff active so quit pretending that this is the real reason why you ignore serious questions.

Anyway, you are not a stupid person. You know the truth.
You don't want to face the truth. Simple. The truth catches up though.