Just a follow up. We were able to get back into the account. I copied and pasted the password into notepad and then recopied it and it worked. Evidently in my copying and pasting I was picking up some spaces or something that was causing the password to be "incorrect".
Thank you very much, It saved my hours!
Worked for me as well!! Thanks!
Whoa just started on here today. I was able to get into the account and get it activated from my phone but when I attempted to login on the desktop, I was having this same problem. Thank you so much. Somehow, two spaces were added on copy-paste scenario.