3 days ago (the 13th) I "withdrew" 16 Steem on Poloniex. Poloniex now says I have 0 Steem, but it never went to Steem.

I put in a support ticket and got replied later that night "we will look into the matter and get back to you as soon as possible." along with "Apologies for the inconvenience."

Then 11 hours ago from now, I sent a reply asking for a update. Nothing yet. but they seem to have a good reputation. So I'm hoping it's just a technical issue they'll correct and make it right.