There's enough payout generated from this post to consider or warrant further investigation for sure. The problem with being able to look into this further is that I can't see a clear dispute between the parties concerned, so it is unlikely that any form of dispute resolution is going to help if neither side can put forward a clear argument that they are willing to back up with objective information and then let an independent party make a decision. But if they do want to resolve this I have proposed several dispute resolution processes previously and would welcome an opportunity to put it to the test.