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RE: Ripple Is So Hard To Get; Gatehub Sucks; And where is My money
Google got me here so your article ranks. Besides that, I'm facing the same issue. I transferred quite a few ETH to my GateHub wallet and after 5-6 hours of waiting have received nothing. It's a large amount of money and they cannot even get back to my support messages. I must have sent out at least 6 messages and no replys yet.
Welcome and Really sorry you had to find me this way. Totally sucks this happened to you as my issue is STILL Unresolved. I let them know I was fed up the last time I spoke to support --------- Because the very support page they sent me to, initially Had the Link to Bithomp; Then they 'grayed it out' - but left the link; It was sloppy...
I called them out on it; said they need to find my money and they left me hanging for about 2 weeks; out of the blue their support guy responded, telling Me I had to contact Bithomp for the Transaction Hash :: Frustrated with the Lazy approach they continue to take; I ignored the email for a couple weeks.
I finally responded about a week ago; and am yet to hear back. The hash wasn't hard to track down; as my transaction is still on the Blockchain, at the same location I gave to them initially.
I still, went and found the hash from Bithomp's side; because that's what Gatehub Support initially told me to do; Send money to Bithomp; and they'll send money to my GateHub to activate my account.
Here I am several months later; the $30 worth of BTC I sent 'at the time; which is probably worth $60 by now) is sitting in Limbo; no XRP in my gatehub (From that transaction) --- They gave me 20 xrp; perhaps they felt somewhat guilty for my troubles. But the Transaction I'm waiting on; never went through ............ and their support, still sucks.
Hi .This very day I am experiencing the joys of dealing with Gatehub .
I was also looking to get hold of some RPL Gatehub are listed on the ripple site.
I decided to sign up ,so I went through the process up to verifying my phone number I received a code input the code then received an error message which was repeated numerous times upon a further five codes being received and failing and me then raising further tickets .
So I was raising tickets and reading bot responses in my em which advised me to activate 2fa so I did that successfully , great I thought I’m away ……. No I wasn’t .
On trying to open up a deposit gateway I was told that I still needed to verify my phone this time though I just had to press the button my phone number already being present, same deal no deal.
Raised another ticket ,I was thinking to myself be nice to speak to someone- which I believe you have done I couldn’t locate a number to call them ,anyway it doesn’t sound like I will get anywhere from what you guys have had the pleasure to participate in .
The response to the last ticket : Query category: Mobile phone number validation
Dear Sir or Madam,
Thank you for contacting GateHub support service.
Please select the pertinent country and then input your mobile phone number without the country code.
Make sure to submit a mobile phone number that can receive an SMS from abroad.
Validate your mobile phone number here.
Kind regards,
GateHub Support Service
As far as I’m aware my phone can receive sms from abroad in any event my phone received the initial codes to verify in the first instance all of which failed .
So what is going on gatehub ? It all looks so nice and friendly but it doesn’t work nice and friendly.
You guys have my support I don’t think we are asking for much just some good ole fashioned genuine integrity and honesty, something one could say that the centralised system has lacked for a long, long time if ever.
Gatehub are offering to be a gateway between the centralised and decentralised paradigm .
Is the gate open or shut ?
you know..... since I wrote this 'some' of my feelings have changed. The verification process was a PAIN IN THE ass man ... it really was; and that Ripple I paid for, never did arrive in my account; Their customer service however, attempted to 'make up for it' by giving me 20 xrp ................
I did not 'speak' to anyone either; all email communication --- they'll respond 'eventually' --- however, once you're not worried about getting 'set up' -- it's actually easy to send and store XRP on gatehub; the platform is nice - smooth; secure --- and it's easier to buy xrp on Bittrex than it was to go through the other recommended routes.
Had I known that early on, I would have just Opened a Gatehub; Bought XRP on Bittrex - and then sent that to my Gatehub --- Instead, there was almost no one to tell me what to do; how to do it; etc - and so a lot of this were my 'learning experiences' - in documented form.
I still have some money floating around out there that I'd like to land in my gatehub -- still waiting on them to get back to me on my Last email I sent their way :)
Sorry you've had a tough time as well --- in the long run, OTHER coins like #XLM or #NEM may be better options for 'us' as investors/holders --- within this same niche
Same here. I have 131 RXP missing. I traded BTC for XRP on gatehub. They took my BTC but never gave me my RXP. The transaction history is there and it was verified. It says it was filled but my RXP is not there. I have sent 5 support tickets with no answer for almost two weeks.