That’s not dramatic. Those type of apologies annoy me too.

They are not apologies at all.

I think it comes from a “customer service” mindset where we want to be polite even if you don’t agree with people. It’s also a way to dismiss a person.

Those sentiments are more people feeling sorry for you then people being sorry about something.

If I were to re-write this article, I would include “I’m sorry you’s”

Thanks for your thoughtful comment.