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RE: Saturday Musings: I Suck at Customer Service!
regarding customer service.
in the coming age of robotics and automation.
Customer Service will be ALL that a business has.
For example..my wife works in Department Store that concentrates on selling clothing.
Anyone can buy the same clothes (for all intents and purposes) from Amazon.
IF you want to deal with a 'bot.
If you want to deal with a REAL human being...you come to her store.
She has customers who seek her out personally.
The company she works for has about a hundred thousand employees.
She's ranked in the top ten for...(wait for it) customer service.
If a company wants to survive...it will concentrate on CUSTOMER SERVICE
other wise the 'bots will eat it alive.
Personally, I prefer customer service.
I don't really like bots.
The increasing challenge-- especially for smaller retailers-- is that bots don't get a salary.
So the price disparity between "customer service" and "bot service" increases.
And people are tight for money...
the way I see it is that if small businesses do NOT provide customer service...then they go OUT of business.
There is no other way to compete with the internet.