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RE: Saturday Musings: I Suck at Customer Service!
Personally, I prefer customer service.
I don't really like bots.
The increasing challenge-- especially for smaller retailers-- is that bots don't get a salary.
So the price disparity between "customer service" and "bot service" increases.
And people are tight for money...
the way I see it is that if small businesses do NOT provide customer service...then they go OUT of business.
There is no other way to compete with the internet.