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RE: How Do You Know when an airline is troubled? There can be many signs.
UPDATE! I'm happy to say that we finally got a refund for our two tickets, 22 days after the claim BUT, only the fare was refunded! We did not receive the "Ticket Service Charges" or the "Extra Baggage Fees" that we paid. I guess I should be happy that we actually got some money back but it sure leaves the question - If PAL cannot perform something as easy as good customer service and a timely refund, then how the heck can they do something really complicated like maintain airplanes! 😒