„Most people do not listen with the intent to understand; they listen with the intent to reply.“
-Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
„7 Effective Ways to Make Others Feel Important
- Use their name.
- Express sincere gratitude.
- Do more listening than talking.
- Talk more about them than about you.
- Be authentically interested.
- Be sincere in your praise.
- Show you care.“
-Roy T. Bennett, The Light in the Heart
„When you talk, you are only repeating what you already know. But if you listen, you may learn something new.“
-The Dalai Lama
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