I'll just bring it back and camp there til I get my money back!

I'll just bring it back and camp there til I get my money back!

Summary of Post

Please check your phone and mailbox and call them back in order to fix a date for them to come take a look at the machine. "I AM THE CUSTOMER I AM KING WHY ARE YOU LIKE THIS YOU bleep bleep bleep bleep..."

Aaaand I'm loosing my patience. bleep GIVE ME THAT THING YOU bleep bleep"

I check the ticket the colleague who hung up made. "bleep I DON'T WANT THAT TECHNICIAN ANYMORE JUST GIVE ME MY MONEY BACK YOU bleep I NEVER WANT TO HAVE ANYTHING TO DO WITH YOU AGAIN!!!!" Reply from technician was "We called him, he just needs to give us a ring back and we can be there the next day." >In that case, please check your phone logs for unknown numbers on the 16th and call them back. It made the employees' day and the apparently had to all rush behind the scenes in order to not burst out laughing in front of the customer.

So I've been advised to post in here. I'm not sure it counts as "Tech"support, but my offical job title is technical customer support so it's something? I will be bleeping things to make reading easier.

I work/am contracted for a large household appliance manufacturer. One of the things marketed are washing machines. While an online brand store exists, it's in its infancy and neither well stocked nor maintained.

​

So it's Thursday, it's nice and slow, we're having fun in the office (because who needs Homeoffice anyway... hahahaha...), and I get a call in. I start my usual gist:

>[manufacturer], my name is X, how may we he...

"YOUR bleep COLLEAGUE JUST bleep HUNG UP ON ME THAT bleep bleep"

I check the first tickets. Today is the 29th. First contact on the 13th, needs service for his washing machine. Machine is four months old and too loud. Cursetomer is afraid it will blow up any second. Refused troubleshooting. Technician called him on the 16th but didn't receive an answer, so they're waiting for a reply from the customer.

"bleep YOUR CUSTOMER SERVICE WHAT KIND OF bleep IS THAT bleep bleep bleep..."

He already called on the 19th to complain about nobody calling him and the colleague back then decided to make a big escalationticket out of it. Reply from technician was "We called him, he just needs to give us a ring back and we can be there the next day."

"bleep I DON'T WANT THAT TECHNICIAN ANYMORE JUST GIVE ME MY MONEY BACK YOU bleep I NEVER WANT TO HAVE ANYTHING TO DO WITH YOU AGAIN!!!!"

>We can't help you with that, if you want to return your machine you will have to return it where you bought it.

"YEAH I WANT THERE AND THEY SAID THEY NEED A LETTER FROM YOU TO DO THAT!!!!! bleep GIVE ME THAT THING YOU bleep bleep"

I check the ticket the colleague who hung up made. The store correctly told him that after a 14day grace period, you need the manufacturer/technician to sign a paper that a machine is no longer able to be repaired so it can be processed as a return. Which of course he won't get because the technician hasn't seen the machine.

>That is correct. I just checked the tickets and the technician has tried contacting you on the 16th. You weren't reachab...

"I AM ALWAYS REACHABLE THOSE LYING bleep'"

>...They have left you a message on your mailbox asking that you call them back so you can fix a date for a repair.

"THEN GIVE ME THEIR bleep NUMBER!!!!"

>For technical reasons, I am not allowed to. If you check your mailbox, you can easily find it however.

"I DONT HAVE A MAILBOX!!!"

>A mailbox is integrated in almost every mobile service. Please ask your provider if you're unsure how to acc...

"IM FROM THE COUNTRYSIDE I HAVE NO IDEA BOUT THIS WEIRD bleep"

At this point I start having issues understanding what the customer is saying as his accent is getting worse. He is very much not from the countryside.

>In that case, please check your phone logs for unknown numbers on the 16th and call them back.

"I AM THE CUSTOMER I AM KING WHY ARE YOU LIKE THIS YOU bleep bleep bleep bleep..."

Aaaand I'm loosing my patience.

>The technician has contacted you on the 16th. Please check your phone and mailbox and call them back in order to fix a date for them to come take a look at the machine.

Incoherent angry words.

>The technician has contacted you on the 16th. Please check your phone and mailbox and call them back in order to fix a date for them to come take a look at the machine.

More angry words, starting to talk while I am still talking. I ignore them. The colleague sitting across puts a snickers in front of me.

>As I just said, the technician has contacted you on the 16th. Please check your phone and mailbox and call them back in order to fix a date for them to come take a look at the machine. I cannot do anything more from you at this point.

"FINE I'LL JUST BRING IT TO THE STORE AND STAY THERE UNTIL I HAVE MY MONEY BACK!!!!!!!!"

>Okay, that's possible too, best of lu... *click*

I sigh and have a snickers. I get sympathetic looks, we all know those customers.

_____

Two hours later.

Yet another colleague comes up to me.

"You know... a certain store just called us. There's an angry customer there with a washing machine."

From what we gathered, the customer made his threat true, put the washing machine into the trunk of his car, drove to the store, and then entered it with the machine in a wheelbarrow and instantly started yelling at the next employee. It made the employees' day and the apparently had to all rush behind the scenes in order to not burst out laughing in front of the customer.

He tried claiming we refused service to him, but well... we have a good relation with most stores who sell our stuff. After a two minute chat, the last info we got was that the store employees were escorting the customer, who now did want a technician to come look at the machine, back to his car and helping him load the machine back in. They wanted to be sure he was gone before curfew.

We applauded him being consistent with what he said he'd do but we were all surprised and might have just regained a bit of respect for that guy. We also poked the technician and asked them to try calling the customer again.