📷Monthly Author Challenge #08.19 System that causes more work and penalised the early comers at Toa Payoh Polyclinic | 在大巴窑诊疗所的系统惩罚早到的人有让工作人员更加繁忙 (by @ace108)
I felt I had a quite stupid experience at Toa Payoh Polyclinic recently. My appointment was at 0850h. I went earlier to register and was there at 0735h queuing.
When I reached the kiosk, I couldn't scan my ID card for registration and the man assisting there checked my appointment time and told me I can only register 10 minutes later. I saw many others also being told they can only register within 1 hour of appointment time and were told them to sit and wait. Meanwhile, all the other patients without an appointment in the queue breeze through the queue.
This registration kiosk is causing a lot more work for the staff there. The man then had to monitor the people waiting and call them when it is time they can register.
When a system penalised people coming a bit earlier to wait longer and make the workload heavier for the staff, something needs to be fixed. Not just the system but the people designing the work process need to put more thoughts about how the users will be impacted. What do you think?
我觉得我最近在大巴窑诊疗所 觉得有次很笨的经历。我预约是早上8点50分。我早点去登记，在7点35分就排队。
当我到达登记亭时，我无法扫描我身份证进行登记，协助那里的人检查了我的预约时间并告诉我，我只能在10分钟后登记。我看到很多人也被告知他们只能在预约时间的1小时内登记，并被叫他们坐下来等。同时，所有没预约的人在排队后继续去登记。
这个登记亭为那里的工作人员带来了更多的工作。然后，该男子必须监视等待的人，并在他们该登记时通知他们。
当一个系统惩罚那些提前到的人需要等更长时间并使工作人员的工作量增加时，就是有问题。不仅是系统要改，而且设计工作流程的人员需要更多地考虑用户会怎么受到影响。你怎么看？
[//]:# (!steemitworldmap 1.334835 lat 103.859055 long Toa Payoh Polyclinic d3scr)
🎶Meanwhile, some music for you to enjoy as you read. This piece is part of Vivaldi’s The Four Seasons, particular the first of the 4 violin concertos, called Spring.
🎶让大家继续读的时候，欣赏一点音乐。这件作品是维瓦尔第的“四季”的一部分 - 4小提琴协奏曲中的第一首，名为“春天”。
Source | 来源: https://musopen.org/
https://soundcloud.com/alan-chang-563971986/four-concerti-grossi-4-vivaldi-op8-i-la-primavera-allegro-largo-allegro
Source: https://musopen.org/music/2213/antonio-vivaldi/the-four-seasons/
Rules | 规则
以下是每月Steemit作者挑战赛规则从@future24先看到，再改编一些，并翻译成了中文。
If you like to use this above image with the rules in your post, get it from this link:
如果你在你的帖里使用上面附有规则的图片，你可到这链接下载：🔗: https://supload.com/Bkxl9riVzf
For English only version of the rules, get it from this link:
🔗: https://supload.com/rJ-NpxqkQG
单中文版规则，你可到这链接下载：
🔗: https://supload.com/rJzV6l5JXf
That’s it, join the fun and enjoy the ride.
就这样。有兴趣就来参加阿。
请看我其他帖: @ace108
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你今天过的开心吗？请支持中文区的见证人， @abit @bobdos @ety001 @justyy @oflyhigh @partiko （首字母顺序），全投，一个都不要漏。倘若你想让我隐形，请回复“取消”。