Honestly i wasn't thinking of minnow drama when i wrote this. But all your points are still valid. (Except usually minnow drama doesn't make trending pages)

It's late so I'll keep this brief and expand later if i miss things.

https://docs.google.com/document/d/1U4BacoM5E_m90K-DK3rdS-MUdQ68NLAG1D_3yP0AiuI/edit?usp=sharing

That is the Google doc for the Faq. It accepts suggestions so anyone can contribute. But it gives good basics for brand new people. We do have a bunch of other resources in the #Steemprentice pin tab (rather unorganized atm).

The group has let other projects know are there to direct people to. (Like abuse channel, curie, rhw, and project newbie who even has steemprentice mentioned in their channel and comments . Exposure has really been our biggest limitation, which working with the other groups helped.

Some of our members also watch for newbie or frustrated posts ourselves and reaching out to them with an offer to answer questions or help.

Recently virtual growth, kriptik, and gonzo have all done posts to advertise the group and successes.

I'd love to see something pinned for those being onboarded to see, or have steemprentice be a default chat channel...but I'd not really thought on that one, seeming out of reach for now i guess. On the up side, we're at 157 members in channel and we launched only 3 weeks ago. :)

Certain people have mediation skills already and others can quickly learn. To some degree it's like the mentor group in that many joined because they wanted to help. I'd suspect that similar would occur if a need for mediators for escalated conflict.

The vast majority of all conflicts solve themselves through simple discussion or someone offering to help. It's the high profile, prolonged issues that might prove useful with mediation