Felt pretty bad to hear about your friend. ...she must went through some horendous time . It is not easy to cope with sudden incident and that too when you have all important document within...Train traveller seems to be an easy target ...for these thief's

Anyway, never had any ...(finger crossed) except once in a DTC bus someone pickpocketes Rs.100 through the rush...
I had seen people doing those stealing....once my childhood, my dad went to train ticket booking counter queue ,I was outside the queue...and saw someone trying to insert his hand in my dads pocket....though I alerted my dad and that guy frisked away in the rush.
Secondly while boarding a train at night, I noticed an old guy in good cloth making some supicious movement in the platform. As the train arrives, and people started to board he also get inside and within few min get down with a laptop bag. Within few seconds a guy started shouting about his laptop . So I assumed he was the guy who stoled it....could not do much for these unscrupulous people who make away so easily. Also, they never operate alone....and keep their allies ready for any kind of danger. ....

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