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RE: The lady who emails our restaurant her lunch order everyday.
In the other hand she is one of the most loyal customers you have. And your boss is a good sport by accommodating for such a particular customer nonetheless. That speaks good things about your restaurant. Nice anecdote.
That's definitely true. We treat our loyal customers well. Having said that though being nice tends to get you special treatment almost everywhere you go.
If this lady was particularly rude it's unlikely we would be willing to accommodate her with such ease.