Where are you from? Low internet connections are an everyday pain... worse when you get lower bandwith than the "package" you've hired.
Here in Mexico, some are good in some areas, the same are great in other areas and sometimes it is just a bad connection that is somewhere lost in the sea of cables and optic fiber...
Great your issue got solved!
Man I was paying for 80 megs and getting like 15. I am flying with the new internet.