You are viewing a single comment's thread from:

RE: Is it fair to be ripped off an airplane after it was overbooked?

in #life7 years ago (edited)

Overbooking is a simple case of the free market. Back in the 50s, 60s airlines prided themselves on offering premium services, and the businesses paid for it. Then came low-cost airlines and the consumers spoke overwhelmingly, there was only one thing they were looking for - cheap prices. Airlines had to scramble to cut costs drastically, and overbooking was a clear low hanging fruit. Their algorithms have gotten pretty good at it too - I believe United denies boarding to less than 20 out of 10,000 passengers. Of course, it is in their terms of service, and the consumers have spoken loudly about choosing low prices overall given the low risk of being denied boarding.

This is why government owned/subsidized airlines like Emirates or Singapore Airlines offer a far superior service to any US airline which receives far fewer subsidies - they can afford to stay away from the rat race and focus on quality of service. That said, certain airlines do it better than others - I think JetBlue has a far lower rate of denying boarding than other US airlines. Yet, consumers will continue to opt for saving pennies, and overbooking will continue.

Sort:  

This wasn't overbooking though. All passengers were boarded and seated. This was a logistical failure on United's part. They had staff that needed to be somewhere else. United expected loyal customers to pay for their mistake. One customer objected.

I understand overbooking. I don't understand United expecting customers to pay for United's poor planning and logistical failures.

Good points! I think many people want the low rates but not the consequences that come with them... If it were laid out to people like this as to why they are getting those low rates they might be more understanding when things like this happen...

Coin Marketplace

STEEM 0.18
TRX 0.14
JST 0.029
BTC 57979.07
ETH 3124.67
USDT 1.00
SBD 2.36