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RE: Is it fair to be ripped off an airplane after it was overbooked?
This wasn't overbooking though. All passengers were boarded and seated. This was a logistical failure on United's part. They had staff that needed to be somewhere else. United expected loyal customers to pay for their mistake. One customer objected.
I understand overbooking. I don't understand United expecting customers to pay for United's poor planning and logistical failures.
You are right. United just clarified today:
https://www.google.com/amp/amp.usatoday.com/story/100331782/