I have no problem with letting a n y o n e in customer service know i have an issue or concern.you have to stick up for yourself. You can also get your point across without being "rude" or a "bitch". If you don't tell them they won't know. Especially if it's something I'm spending my money or investing time into. That's why i ALWAYS fill out customer service surveys. And i rarely give all fives because if any where is an "all five" it means they gave no room to improve. I think this is a general principle in life as well. Tangentially, runs along the same lines as the day you stop learning is the day you die. Now you may be thinking im a nit picky individual, no I'm not but I'm honest. For example, when someone asks how I'm doing. I may not be "great" i may not say "can't complain". I don't have to pour My whole life story out there but I'm okay with saying, "eh not the best today" " oh well why's that? " "i don't feel like discussing it".
So sick of the scripted bull shit and fake smiles. Be real