Chili’s has done it also, they still have waiters but if you go you can order and pay with a little iPad looking thing at the table. I just think the people who prefer a certain level of service will avoid those restaurants, and a person who doesn’t care will frequent other restaurants. I don’t think it’s a matter of “going overboard”, it’s a way to control costs, while still providing a product people want. Automation is not necessarily bad, if the services provided get better. If people value the human interaction, that is a service demanded. So if they got rid of cashiers, and only had a few food deliverers, wouldn’t that allow for a much friendlier interaction? The person is less stress, a huge line does not force them to rush you through your order, and they can drop your food to you with a smile, and maybe ask if they can get you anything.