Thank you @adeljose for your opinion, yes I agree with you and I think communicating with such users and clarifying some stuff directly is the best and quick way.

By the way, in regards to this point:

As a representative you have the power of credibility

You are first who will find it but I wanted to share it anyway today in Discords but this is a good chance to share with everyone so that nobody will wonder what is happening:

Cheers,