I think you are right, it is somewhat contradictory, the less you know the more vulnerable people it is, but in reality ordinary people do not want to know everything about the technology we use every day ... so, we do not start to find out how something works In depth, what we want is to be easy to use.

I can support the idea that things that are friendly to end users are needed, but I don't forget that users have to be educated to generate a minimum of user culture that helps avoid problems.