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RE: Knowing the obstacles in the mind of clients
Hello @bernie111
Dealing with people on a business level, on a sales level, is often complex.
If it's dealing with them over the phone it gets more difficult.
Making it clear to the clients what is being offered is crucial, and you are right, people are always going to want a guarantee, that gives them a little confidence, besides, they are always going to ask for a discount, even if they think the price is adjusted.