Greetings friend @wakeupkitty
I find it strange that a place that at first glance looks "very good" is providing poor food service. Maybe they care more about appearance than focusing on improving their products, perhaps that's one reason why those businesses don't last over time.
If you have a closer look it's old or bad quality. The cook is dometimes the owner, other times? Lack of ingredients, frozen food, those who serve are never the same, not interested in whatever it is they serve.
Many reasons, bad management and once sponsored by many, radio station included.
It always was an internet café plus option to have a drink the food came later.